1. 30-Day Money-Back Guarantee

We want you to purchase our hosting solutions with total confidence. To ensure client satisfaction, Asushost offers a **30-Day Money-Back Guarantee** to first-time customers on select hosting categories.

If you are not completely satisfied with our performance or support, you can submit a cancellation request inside your client area within thirty (30) days of your initial purchase date for a partial refund.

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2. Strictly Non-Refundable Services

Due to direct licensing agreements, registrar fees, and customized configurations, the following categories are **strictly non-refundable** under any circumstances:

• Domain Registrations, Renewals, & Transfers: Once a domain registration is submitted to registry networks (such as KeNIC or ICANN), the fee is immediately consumed and cannot be reversed.
• Virtual Private Servers (VPS) & Dedicated Servers: Since these are custom-isolated system environments, they are exempt from the standard guarantee.
• SSL Certificates & Licensing Fees: Including cPanel, WHM, LiteSpeed, and Plesk license extensions.
• Custom Setup or Administration Fees: Any custom configuration or migration labor fees.

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3. Cancellation Procedures

Clients can choose to cancel their active hosting subscriptions at any point via the client billing area:

• Immediate Cancellation: The server, website directory, and associated email systems are permanently deleted immediately upon execution.
• End of Billing Period: The hosting account remains online and active until the last day of your current billing cycle, after which it is automatically terminated.

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4. Transaction Processing Fees & Exchange Rates

When a refund is approved by our billing department, please take note of the following logistical terms:

• Gateway Surcharges: Any transaction processing fees charged by our checkout gateways (e.g., M-Pesa, PayPal, or card processors) are strictly non-refundable and will be deducted from your net refund amount.
• Processing Time: Approved refunds can take up to seven (7) to fourteen (14) business days to show up on your payment method.

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5. Fraud Prevention & Abuse Exclusions

To prevent abuse of our standard refund framework, the guarantee is immediately void under the following conditions:

• Policy Violations: Any client account suspended or terminated due to explicit violations of our Acceptable Use Policy (phishing, sending spam, hosting malware, copyright infringement) is entirely ineligible for a refund.
• Duplicate Trialing: Registering multiple consecutive accounts to continually exploit the 30-day money-back guarantee is fraudulent and will result in permanent account bans.