1. Introduction
This Privacy Policy explains how Asushost Limited ("Asushost", "we", "our", or "us") collects, uses, stores, and protects your personal information whenever you visit our website or use any of our hosting services.
By using our website, establishing an account, or purchasing any of our services, you agree to the practices described in this Privacy Policy, as well as our Terms of Service.
2. Information We Collect
We collect information necessary to deliver reliable, secure, and authenticated hosting services.
Personal Information
- Full Name and Legal Identity documentation (when verification is required)
- Email Address (Primary and administrative contacts)
- Phone Number
- Business or Company Name
- Physical and Billing Addresses
- Billing Information and Transactional Records
- Payment Details (processed securely by compliant third-party payment gateways)
Technical & Server-Level Information
- IP Addresses (including visitor logs and SSH/SFTP access logs)
- Browser Type and User Agent details
- Operating System and Device Characteristics
- Complete Login History, session timestamps, and authentication details
- Website Usage Analytics and telemetry data
- Cookies and browser session tokens
- Mail server delivery headers and SMTP logs
3. Why We Collect Your Information
Your information enables us to provide secure, reliable, and high-performance hosting environments.
- Create, authenticate, and manage your hosting account.
- Register, verify, and renew domain names.
- Process secure online payments and manage automated billing.
- Provide technical and infrastructure support.
- Verify account ownership and prevent unauthorized dashboard access.
- Prevent fraud, network abuse, spamming, and system vulnerabilities.
- Improve our network routing and hosting infrastructure.
- Send essential invoices, security advisories, and renewal reminders.
- Notify you about critical service maintenance windows.
- Comply with applicable legal, financial, and regulatory requirements.
4. Cookies & Tracking Technologies
Asushost uses cookies to improve website performance, enhance user experience, remember your preferences, analyze website traffic, and maintain secure login sessions inside our billing and client dashboards.
You may choose to disable cookies through your browser settings. However, doing so may prevent you from logging into your client area, executing secure checkout procedures, or interacting with core hosting dashboards.
5. Payment Security & Fraud Prevention
We partner with trusted payment gateways that employ industry-standard encryption and PCI-DSS compliance frameworks. Your sensitive payment details are transmitted securely, and Asushost does not store complete debit or credit card details on its servers.
To protect Asushost and our network from fraudulent chargebacks and malicious purchases, we reserve the right to cross-reference your registration details with public IP lookup services, billing addresses, and geolocation databases during the order verification process.
6. CLIENT PROTECTIVE CLAUSES: Security & Server Monitoring
Security is our highest priority, but maintaining a secure environment is a shared responsibility. We implement multiple layers of protection to safeguard our core infrastructure.
- SSL/TLS Encryption across all client-facing portals.
- Enterprise Firewall Protection and automated intrusion detection systems.
- DDoS Mitigation layers to absorb malicious traffic spikes.
- Malware, exploit, and unauthorized script scanning.
- Strict physical access control measures at our secure data centers.
- 24/7/365 infrastructure monitoring.
Important Protective Declarations for Asushost:
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Client Credentials Liability: You are solely responsible for securing your client portal credentials, SSH keys, cPanel, and FTP passwords. Asushost shall not be held liable for any data breach, file tampering, or system manipulation resulting from client-side credential negligence, simple passwords, or unauthorized local access.
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Malware & Suspicious File Scanning: To protect our shared, VPS, and reseller environments from malicious scripts, spam modules, phishing pages, and hacking scripts, Asushost reserves the right to run automated and manual security scans across your hosted directory structures. If malicious files are found, we reserve the absolute right to isolate, quarantine, or permanently delete those files without prior warning to prevent server-wide contamination.
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Account Suspensions & Network Protection: If your hosted site, script, or application experiences an unchecked resource spike (CPU, RAM, or bandwidth), transmits unsolicited spam, hosts phishing portals, or receives incoming attacks that compromise the network nodes of other customers, Asushost reserves the right to suspend or isolate your services immediately. This action is taken purely to protect our global client base, and Asushost will have no liability for any offline periods or lost business opportunities caused by emergency suspensions.
7. CLIENT PROTECTIVE CLAUSES: Data Backups & Client Liability
While Asushost may perform routine, automated system-level backups for disaster recovery purposes, these backups are provided purely as a best-effort convenience.
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Primary Backup Responsibility: You, the client, agree and acknowledge that you retain primary and ultimate responsibility for executing, verifying, and storing independent, off-server backups of all your website files, email accounts, system databases, and configuration settings.
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Disaster and Loss Indemnification: Under no circumstances shall Asushost, its officers, or its third-party providers be liable for any data loss, corrupted databases, missing files, or system crashes, regardless of the cause. You agree to indemnify and hold Asushost harmless from any business losses, direct damages, or legal claims arising from data loss or failed restoration processes.
8. Information Sharing & Third-Party Disclosure
We respect your privacy. We never sell, rent, or trade your personal information to third parties. Your information is only shared under the following conditions:
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Domain Registries: When registering domains, your contact details must be shared with registry partners (ICANN, KeNIC, etc.) to complete the domain reservation process. In some cases, this data may be publicly queried via WHOIS databases unless domain privacy options are active.
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Service Providers: Shared with secure billing providers, email delivery platforms, and essential security software systems needed to fulfill your subscription services.
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Law Enforcement & Legal Mandates: Asushost will comply with legal demands, subpoenas, or warrants issued by authorized law enforcement, judicial, or government entities. If required by law, we will release client account details and access logs without notifying the client, and Asushost shall not be liable for any privacy claims or damages resulting from our compliance with the law.
9. Data Retention
Customer personal information and account billing records are retained for as long as required to maintain active services, fulfill administrative billing, resolve disputes, prevent network fraud, comply with legal/tax obligations, and enforce our Terms of Service. Inactive or terminated account data is safely purged after standard administrative retention cycles have lapsed.
10. Your Privacy Rights
As a valued user, you have the right to:
- Access the personal information we hold about you.
- Update or correct inaccurate billing or account information.
- Request deletion of your personal data when it is no longer required for active billing, domain ownership validation, or legal compliance.
- Opt-out of non-essential promotional and marketing newsletters.
- Object to specific data processing pipelines where legally applicable.
11. Third-Party Services
Our platform integrates trusted third-party technologies (including payment processors, domain registrars, external cPanel/Plesk services, support tools, and CDN systems). These external operators maintain their own privacy frameworks, and we encourage you to review their policies. Asushost is not responsible for the privacy practices of third-party systems.
12. Children's Privacy
Asushost services are designed for business entities and individuals aged 18 years or older. We do not knowingly gather, process, or verify personal information from individuals under the age of 18.
13. Changes to this Privacy Policy
We reserve the right to revise this Privacy Policy at any time to reflect changing technical infrastructures, legal standards, or operational workflows. The most current version will always be published on this page with the latest revision date clearly indicated. Continued usage of our services following any update indicates your acknowledgment and acceptance of the revised policy.
14. Contact Us & Dispute Resolution
If you have questions regarding this Privacy Policy, wish to file a query, or need clarification on our data security systems, please contact our support desk:
